Returns & Exchanges
At ZOA Energy, we want you to be completely satisfied with your purchase; however, due to the perishable nature of our products, we typically only offer returns or replacements for damaged or defective items within 30 days of delivery.
Check Eligibility
Ensure your request is within 30 days of the delivery date and pertains to damaged, incorrect, or defective merchandise.
Contact Support
Email our customer experience team with your order number and clear photos of the product and packaging in question.
Review Process
Our team will review your claim within 2-3 business days to determine if a replacement or a refund is the appropriate resolution.
Receive Resolution
Once approved, a replacement shipment will be dispatched or a credit will be applied to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing